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Administrators

Setup and management of your Genesys Cloud organization.

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Account settings

Architect

Bots

Bring your own technology (BYOT)

Co-browse

Contact center

Directory

Documents

Email

Genesys Cloud Voice

Integrations

Interaction routing (ACD)

Knowledge

Messaging

Outbound dialing

People and permissions

Performance management

Platform usage

Predictive Engagement

Quality management

Recording

Reports, views, and dashboards

Routing

Rule-based decision

Screen share

Scripting

Speech and text analytics

Telephony

Triggers

Troubleshooting

Customer surveys

Widgets for web chat

Workforce Engagement Management

Workforce management