Add a time zone to a set of contactable times

When you add or edit a contactable times set, you can define when the system can contact a particular time zone.

1. Click Admin.
2. Under Outbound, click Contactable Time Sets.
3. Click Menu > Channels > Outbound > Contactable Time Sets.
4. Click Add New Time Zone. The Add Time Zone page appears. The purpose of this page is to select a time zone, and then to configure when contact can occur on each day of the week, for that zone.
   
   
   
5. Select a time zone from the Time Zone filtered box. You can type all or part of a time zone name to filter the list of entries. The current user’s local time zone is selected by default.
   
   
   Note: This step defines the time that the campaign can contact a time zone during that time zone’s local time. For example, if your local time is Eastern time and you created a contactable time set to dial from 1 PM to 2 PM Central Time, then the campaign can start contacting at 2 PM Eastern Time, which is 1 PM Central Time.
   
   
6. To configure when a campaign contacts the selected time zone, use one of the following procedures:
   Use a calendar to define time slots visually, which is the fastest and easiest methodClick to expand

   Click to expand

   Manually define time slots, which is the most flexible methodClick to expand

   Click to expand
7. Click Save.