Step 4: Onboarding best practices and learnings
Series: Getting started with Genesys Cloud
Previous suggested step: Step 3: Build and develop
Next suggested step: Step 5: Readiness
Genesys Cloud best practices to keep you aware of notifications and announcements. Product Release Notes, Quarterly Road Map Webinars, and Genesys Cloud Operational Status page will keep you informed.
| Who | What |
|---|---|
| Sign up for Genesys Cloud product status pageSubscribe to your AWS region to receive Genesys Cloud status notifications. This will notify you if there are any incidents in AWS region of your Genesys Cloud instance. Subscribe to updates here Genesys Cloud System Status. |
| Sign up for release notesStay informed regarding what’s new in Genesys Cloud with feature release notes. Review release note archives and Sign up for updates here Genesys Cloud release notes. |
| Genesys Cloud quarterly roadmapGenesys Cloud Fundamentals at the bottom of Genesys Orchestrators home page highlights Roadmaps. Favorite the Fundamentals section to showcase that at top of page. For more information, see Genesys Cloud Roadmap Webinar Archives. |
| Progress with education coursesAdvance your skills with specialized trainings, in-depth resources, and expert guidance designed to support you at every stage of your journey. Track progress in Genesys Orchestrators where you can manage courses and see recommendations. If you have purchased Genesys Cloud learning subscriptions, please contact our Education team at Beyond@genesys.com to verify that all your subscription are assigned. |
| Implementation status checkThe Customer Success onboarding team can assist with your outstanding questions. Reach out to Onboarding@genesys.com. |
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