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About the Resource Center

Step 2: Alignment

Series: Getting started with Genesys Cloud

Previous suggested step: Step 1: Welcome to Genesys Cloud

Next suggested step: Step 3: Build and develop

Now is the best time to orient yourself with training and resources to work with Genesys in order to meet your business outcomes. Whether you are a long-time Genesys customer or new to the Genesys ecosystem, education gives you the knowledge needed to become a subject matter expert on the Genesys platform.

WhoWhat
GC UsersWatch the personalized video to explore Genesys Cloud resources that apply to your role, now and for what’s next. Login here to play your video and earn points towards Genesys Orchestrator Producer. 
  • Project teams
  • User acceptance test users
  • Powers users
  • Training manager

Get started on training

Genesys Education provides training, courses, and certifications tailored to your needs.  Click Getting started for instructions on the following:

  • Access training via Genesys Orchestrator account
  • Learn how to enroll in a course
  • Redeem voucher here to assign learning subscription

This includes how to assign purchased learning subscriptions and more help tips. 

  • Project teams
  • User acceptance test users
  • Powers users
  • Training manager

Learning Paths

Designed for all contact center roles, including agents, supervisors, and technical users, structured Learning Paths help you gain essential skills, from setup and monitoring to advanced Artificial Intelligence (AI) and integrations. Start with core courses and build expertise. 

The system Administrator training path, this is highly recommended education for Genesys Cloud admins. 

System administrator

System Admin training

For more information, see System Administrator training.

  • System administrator/Developer
  • Contact Center manager
  • Designated support contacts
  • Billing teams

Boost your knowledge with webinars and recordings

Boost Your Knowledge Webinars are rooted in best practices designed to enhance Genesys Cloud customers’ onboarding experience.

The webinars cover a range of topics including:

  • Reporting in Genesys Cloud
  • How to read my invoice
  • Genesys Support resources

Register or watch recording from the BYK catalog. Included for Genesys Cloud customers.

  • System administrator/Developer
  • Architects
  • Business user
  • Genesys Champion 

Use case library

Utilized Genesys Cloud AI-Powered Experience Orchestration Platform to address your business needs. Feature functionality of Genesys Cloud can apply to various use cases. This library outlines use cases highlighting associated benefits, KPIs, and sample flow. 

Review Genesys Cloud Use Cases and discover possibility.

  • System administrator
  • Project manager

Desired Go Live date

If you need information to establish Genesys as a Vendor for your company we are ready to help. Please reach out to our Billing Analyst team.

Set Up information updated and is Highlighted in our excel document.

  • System administrator
  • Project manager

Vendor set up

Set up vendor with detail such as name, address, tax ID, bank information, phone number and email, payment method, Ariba network ID, W9 and/or W8, ACH, and bank letter or voided check.

If you need help establishing Genesys as a Vendor please reach out to our Billing Analyst team.