Step 1: Welcome to Genesys Cloud
Series: Getting started with Genesys Cloud
Next suggested step: Step 2: Alignment
Welcome to your Genesys Cloud journey! This Getting started with Genesys Cloud article series outlines key activities and resources. Whether you are a new customer or just new to Genesys Cloud at your company, access to Genesys Cloud and Orchestrators is where you must begin. Genesys Orchestrators™ is a personalized central place to learn, ask for help, and connect with others.
| Who | What |
| Contact Center admin | Ensure your Genesys Cloud organization (org) is activatedEnsure your Genesys Cloud organization (org) is activated and ready for configuration: Activate a new organization – step by step activation process. Warning: Before activating a new Genesys Cloud org, log out of all other Genesys Cloud orgs. The AWS region & org shortname (Company Name) cannot be changed after Genesys Cloud org activation. If you have any questions on activation please contact onboarding@genesys.com. For more information, see Activate a new organization and the Collaborate section in Get started administering Genesys Cloud. |
| Get ready for a Cloud contact Center:Explains expectations and best practices of how to be successful with a cloud contact center. For more information, see Getting ready for a cloud contact center. Get ready for a Cloud contact Center: Read Getting ready for a cloud contact center, including system requirements and network readiness checklist. The article outlines expectations and best practices of how to be successful with Genesys Cloud AI-powered experience orchestration platform. Before you begin, review the Customer areas of responsibility for Genesys Cloud and key roles and responsibilities for Genesys cloud stakeholders. |
| Introduction to Customer Success teamAsk Digital Assistant questions that are top of mind. Access training suggestions, Customer Success resources, and connect with others in Community. Indicate your personal preferences by completing Orchestrators profile. This will allow you to customize your experience to receive personalized recommendations and content. |
| Get ready for a Cloud contact CenterReview the getting ready for a cloud contact center document, including system requirements and network readiness checklist. For more information, see Getting ready for a cloud contact center. |
| Review roles and responsibilities for Genesys CloudFollowing activation of Genesys Cloud, add individuals and assign new users roles. Roles are used to manage Genesys Cloud licenses within an organization. When you assign a role to a Genesys Cloud user, you are also assigning the license. For more information, see: |
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