Overview of multi-factor authentication (MFA)
Multi-factor authentication (MFA) is an added layer of security used to verify a user’s identity when they sign in to an application. Genesys Cloud users can add one or more MFA devices via the My Account tile on the Genesys Cloud splash screen. If your administrator enables MFA, all users must use a second factor to verify their identity during authentication. Users with specific administrative permissions are also required to use a second factor to verify their identity during authentication. Genesys supports MFA for native login only. Single sign-on (SSO) users do not receive MFA prompts.
MFA requires users to enter a code from their phone or another device or a passkey in addition to their password when logging in to Genesys Cloud. For more information on configuring MFA using the authenticator apps or the passkey providers, refer to Log in for the first time.
For more information, see the following topics:
- Enable multi-factor authentication: Administrators can enable MFA which makes all users to use MFA to verify their identity in the org.
- Reset MFA devices of users: Administrators can reset MFA devices of users when they cannot access their MFA device
- Log in for the first time: Genesys Cloud users must use a second factor when their organization has been enabled for MFA.
Specific administrative permissions
The following is the list of specific administrative permissions:
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