Genesys Cloud security bulletins

This page provides updates about highly publicized security issues and the impact of those issues to the Genesys Cloud platform or customers.

July 19, 2024 CrowdStrike outage Click to expand

As has been widely reported, a faulty software update from the security company, CrowdStrike, disrupted major airlines, media companies, banks, and telecommunications firms worldwide Friday morning.

Genesys Cloud has not been impacted by the outage. Our operations and cybersecurity teams are actively monitoring the situation and are engaged with our partner ecosystem.

We will continue to monitor for any impact to Genesys systems and update customers if necessary.

Revision historyClick to expand

Modified date (YYYY-MM-DD)	Revision
2024-07-19	Added CrowdStrike outage bulletin.
2024-05-13	Added revision history table.

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