Genesys Cloud AI Experience bundle (legacy model)
Note: This article refers to rates for customer contracts under the “per invocation rate” structure. These rates will continue until you renew your contract. For pricing rates per turn/minute, see Genesys Cloud AI Experience tokens metering and pricing.
Upgrade your subscription to include more artificial intelligence (AI) experiences. Genesys offers upgrades that allow you to access combined Genesys Cloud AI experiences included in Genesys Cloud CX 2 and Genesys Cloud CX 3. These bundles include access to Dialog Engine Bot Flows, Digital Bot Flows, Predictive Engagement, predictive routing, knowledge workbench, and support center:
- Genesys Cloud CX AI Experience for Digital
- Genesys Cloud CX AI Experience
In addition to the Genesys Cloud AI experience add-ons, you can purchase Genesys Cloud native AI products à la carte.
Genesys Cloud CX AI Experience for Digital
The Genesys Cloud CX AI Experience for Digital for named agents, includes the following features:
- 1,000 digital bot sessions for bots that you author through Digital Bot Flows
- 20,000 Predictive Engagement events
- 1,000 predictive routing interactions
- Unlimited use of the knowledge workbench
- Unlimited use of the support center
- Agent Assist
The Genesys Cloud CX AI Experience for Digital for concurrent agents, includes the following features:
- 1,300 digital bot sessions for bots that you author through Digital Bot Flows
- 26,000 Predictive Engagement events
- 1,300 predictive routing interactions
- Unlimited use of the knowledge workbench
- Unlimited use of the support center
- Agent Assist
Genesys Cloud CX AI Experience
The Genesys Cloud CX AI Experience includes the following features:
- 1,000 digital bot sessions for bots that you author through Digital Bot flows
- 20,000 Predictive Engagement events
- 1,000 predictive routing interactions
- Unlimited use of the knowledge workbench
- Unlimited use of the support center
- 1,000 voice minutes for bots that you author through Genesys Dialog Engine Bot Flows
- Agent Assist
Genesys Cloud AI Experience pricing
This table displays the annual pre-paid pricing for the Genesys Cloud AI experiences. Genesys bills at aggregate price, regardless of the number of agent seats that you purchase.
| Charge Type | USD | CAD | AUD | NZD | GBP | EUR | BRL | YEN | ZAR |
|---|---|---|---|---|---|---|---|---|---|
| Genesys Cloud CX AI Experience for Digital (per agent) | 40.00 | 44.00 | 52.00 | 56.00 | 28.00 | 32.00 | 160.00 | 4800.00 | 568.00 |
| Genesys Cloud CX AI Experience (per agent) | 60.00 | 66.00 | 78.00 | 84.00 | 42.00 | 48.00 | 240.00 | 7200.00 | 852.00 |
For more information about volume discounts, contact your designated Customer Success Manager.
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