Modify the knowledge portal appearance

PrerequisitesClick to expand

Genesys Cloud CX 1 Digital Add-on II, Genesys Cloud CX 2, Genesys Cloud CX 2 Digital, Genesys Cloud CX 3, Genesys Cloud CX 3 Digital, Genesys Cloud CX 4, or Genesys Cloud CX AI Experience license

The following permissions:

You can customize the appearance of the knowledge portal under the Admin tab.

Click Admin.
Under Message, click Messenger Configurations.
Click Menu > Digital and Telephony > Message > Messenger Configurations.
In the Messenger Configurations tab, click the configuration you want to edit.
Under Appearance, determine the header background color, the global background color, and the primary color.

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