AI-generated summary
Genesys Cloud provides web services data actions integration architecture that enables you to integrate Genesys Cloud with external systems using web services. The integration architecture consists of Genesys Cloud web services, your web service, and an integration service that handles the communication between Genesys Cloud and your web service. The integration service authenticates with Genesys Cloud using OAuth 2.0, receives events from Genesys Cloud web services, transforms the events into requests for your web service, calls your web service API, and handles responses. This allows you to trigger custom actions in external systems based on events in Genesys Cloud. The integration architecture supports use cases like updating CRM records, creating tasks, and calling external APIs.
