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Dropdown script component

A dropdown list allows an agent to choose one selection from a list. An inactive dropdown list displays the last selected value or the default value of the variable that it is bound to.

  1. From the component toolbar, click Dropdown .
  2. Expand the Advanced property group.
  3. From the Value settings, choose a string variable.
    Note: At run time, this variable stores the agent’s selection.
  4. To define selections for the agent to select from, under Options click Edit List. The Editing List appears and provides tools for adding, editing, rearranging, or removing list items from a dropdown.
  5. Click Add New Item.
  6. Under Value, type a unique value to store in the variable when this item is selected.
    Tip: Values and labels for dropdown items can include interpolated variables or normal text. For more information, see Use braces to display variable values and Built-in variables.
  7. In Display, type the text that the agent sees as a selection to choose from.
  8. Click Add.
  9. Repeat steps 4 through 8 to add other items to the list.
  10. To reposition items in the list, use the up and down arrows.
  11. When you finish, close the list. At run time, the dropdown list displays these choices to the agent. If a value was previously selected, then the value is indicated by a check box.
  12. To define a dynamic dropdown list for the agent to select from, under Options click the menu and select Variable.
  13. In the Values List dropdown list, select a variable, or create a new variable.
  14. (Optional) Select an action to run when an item is chosen from this dropdown.
  15. Click No action selected under Change Action in the component properties. 
  16. Set any other properties of this component.

Common

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Advanced