View agents in a planning group

You can view information about agents that are associated with a planning group, including queues, languages, and skill sets.

To view agents in a planning group, perform the following steps:

1. Click Admin.
2. Under Workforce Management, click Planning Groups.
3. Click Menu > Workforce Management > Workforce Management Configuration > Planning Groups.
4. From the Business Unit list, located in the upper right corner, select the business unit.
5. Select an existing planning group
6. Click the Agents tab. A list of associated agents appears.