Disassociate an agent from a station

Disassociate an agent’s station

Disassociating an agent from a station makes the station available for another agent. Disassociate an agent’s station in the following views:

For example, to disassociate an agent from a station, in the Agents Performance Summary view complete the following steps:

1. Go to Performance > Agents. 
2. In the Station column, locate an offline agent that is assigned a station.
3. Hover over the presence dot beside the agent's name.
   
4. To disassociate the agent, click Disassociate Station.