Access control permissions overview

Genesys Cloud bases permissions on tasks or job functions. To manage access control, an administrator from the Genesys Cloud organization must assign the appropriate permissions to the selected user or users. For more information about Genesys Cloud’s feature permissions, see Roles and permissions overview.

Important: Avoid assigning the General > Admin permission to users. Anyone with this permission assigned to their user role can create, update, or delete anything within the organization. Assign it only to essential administrative roles if needed.

Note: Permission changes can take a few minutes to take effect.

Division creation permissions

This table describes permissions related to division creation and management. Users with permission to move administrative objects must have the appropriate divisions assigned to the role that contains the object-based permissions.

This permission	Allows these actions
Authorization > Division > Add Authorization > Division > Grant	Add a new division.
Authorization > Division > Edit	Edit a division’s name, description, and currently assigned objects.
Authorization > Division > Delete	Delete an existing division.
Authorization > Division > View	View current divisions.

Role permissions

This permission	Allows these actions
Authorization > Grant > Add	Grant a role to a user.
Authorization > Grant > View	View a user’s roles

Configuration object permissions

Before users can move objects between divisions, they must have the appropriate permissions assigned to their user role. This table describes which permissions allow users to move these objects.

This permission	Allows these actions
Directory > User > Edit	Move members from one division to another.
Directory > Group > Add	Create a group.
Directory > Group > Edit	Edit groups.
Architect > Flow > Edit	Move any flow type from one division to another.
Outbound > Campaign > Edit	Move outbound dialing campaigns members from one division to another.
Outbound > Contact List > Edit	Move contact lists from one division to another.
Outbound > DNC List > Edit	Move Do Not Contact lists from one division to another.
Outbound > Messaging Campaign > Edit	Edit messaging campaigns.
Routing > Queue > Edit	Move queues from one division to another.
Workforce Management > Management Unit > Edit	Move workforce management units from one division to another.
Workforce Management > Business Unit > Edit	Edit business units.

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