Format text in chats

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Genesys Cloud allows users to format text in chats using simple markdown. You can use inline formatting like italics, bold, strikethrough, highlight, and hyperlinks for words within a line. You can also use paragraph formatting like headings, block quotes, bulleted lists, numbered lists, nested lists, and code blocks for entire paragraphs. To use inline formatting, type the markdown syntax directly in the chat. For example, asterisks (*) make text italic and double asterisks (**) make text bold. To use paragraph formatting, start a new line using Shift+Enter. For example, number signs (#) make different levels of headings and greater than symbols (>) make block quotes. You can add code blocks using triple backticks. Specific markdown syntax details and examples are provided.

If you use Genesys Cloud Collaborate, you can use simple markdown for formatting text in chats.

Use inline formatting for words within a line or paragraph.
Use paragraph formatting for the whole paragraph.

Inline formattingClick to expand

Format	Use	For example, type this…	To send this…
Italic	Single asterisks (*) or underscores (_)	Here is some italic text in a chat. (Or substitute underscores for the asterisks.)	Here is some italic text in a chat.
Bold	Double asterisks (**) or underscores (__)	Here is some bold text in a chat. (Or substitute double underscores for the double asterisks.)	Here is some bold text in a chat.
~~Strikethrough~~	Double tilde symbols (~~)	Here is some ~~strikethrough text~~ in a chat.	Here is some ~~strikethrough text~~ in a chat.
`Highlight`	Backticks (`)	Here is some `highlighted text` in a chat.	Here is some `highlighted text` in a chat.
URL hyperlinks	Web address format Note: Make sure to add “http://” or “https://” to the link.	Check out http://www.genesys.com to see what we’re up to.	Check out http://www.genesys.com to see what we’re up to.
Custom hyperlinks	Brackets for the text Parentheses for the link Notes: Make sure to add “http://” or “https://” to the link. There is no space between the bracket and parenthesis [CustomText](link).	[Check out the Resource Center!]()

Paragraph formattingClick to expand

Format	Use	For example, type this…	To send this…
Heading text	Number signs and a space One “#” for largest Six “#”s for smallest	# The Big Picture
		### The Big Picture
		###### The Big Picture
Block quote	Greater than symbol	>”I think Dave’s team did a great job.”
Bulleted lists	For each item in the list, use an asterisk or hyphen and a space. Note: Use Shift+Enter after each item. Do not press Enter until you are finished with your message.	* Unnumbered list item 1 * Unnumbered list item 2 * Unnumbered list item 3 (Or substitute hyphens for asterisks.)	Unnumbered list item 1 Unnumbered list item 2 Unnumbered list item 3
Numbered lists	For each item in the list, type the number one, a period, and a space. Note: Use Shift+Enter after each item. Do not press Enter until you are finished with your message.	1. First do this. 1. Now do this. 1. Then do this.	First do this. Now do this. Then do this.
Nested lists	Indent each list item with four spaces	1. First do this: 1. step 1 1. step 2 * Also consider this: * option A * option a	First do this: step 1 step 2 Also consider this: option A option a
Code block	Triple backticks Shift+Enter Code block Shift+Enter Triple backticks Note: Do not press Enter until you finish your entire code block. Use Shift+Enter for all line breaks within the same code block.	` ` ` #include main() { printf(“Hello World”); } ` ` `	#include main() { printf("Hello World"); }

Note: To avoid markdown formatting when using the special characters, use a backslash (\) before the markdown. For example, type \**bold text** to display **bold text** in a chat instead of bold text.

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Format text in chats