Harness the power and rich feature-set of the Genesys Cloud platform within 30-days of commitment. Genesys Professional Services will provide the knowledge and expertise to guide your team to a successful, production-ready solution with our Genesys Cloud Jumpstarts, representing the first step in your Genesys Cloud journey. We have aggregated thousands of hours of experience enabling customers across the globe with the key processes and information to truly leverage Genesys Cloud towards their business outcomes and goals.
Overview
Quickly leverage the power of Genesys Cloud through a tried-and-true engagement model which enables your business to go-live within 30-days of our first meeting. Our goal is to accelerate you and your customer’s time to value.
From our first meeting, we will lay out the necessary commitment needed from your team to become Genesys Cloud experts capable of configuring and implementing production changes. We will tour the Genesys online Resource Center reviewing key training materials, documentation, and articles so your technical and business resources can gain the requisite knowledge in the most efficient manner.
Experience our PS led requirements sessions walking through a demo of Genesys Cloud functionality against included Genesys Use Cases in order to best define and document your desired technical and business outcomes.
Continued engagement and assistance post-go-live with 30 calendar days of included Post Go-Live Support which includes a daily check-in with a designated contact to discuss upcoming material events and answer questions related to your configured Genesys Cloud solution or planned changes.
Need more time? If 30-days is too quick of a timeline for your business to get ramped on Genesys Cloud and ready to delight your customers with a brand-new engagement experience, we can discuss approaches completely tailored to your timeline, business goals, and complexity. Speak to your Sales rep for more information.
Customer Identification and Verification (CE07) with CRM / REST service integration
Your choice of:
Genesys Email Routing (CE16)
Genesys Chat Routing (CE18)
Voice Recording (EE07)
Quality Management (EE09)
Genesys Cloud Voice Service (OP04) with optional cloud-based SIP / PBX integration
Project delivery activities
Discovery & Design
Training
User-Acceptance Testing Planning
Go Live Support
30-day Post-Go Live Support
Representative Jumpstart Timeline
Week 1: Requirements and Design
Kickoff Session
Our Professional Services team will meet with you to introduce the Genesys team, discuss engagement timeline and review Cloud readiness
Requirements Sessions
Together we will review and define success criteria and document your technical & business outcomes. We will also ensure access to your Genesys Cloud solution
Online Education
Defined customer resources to complete online study of prescribed Genesys University courses
Week 2: Solution Build and Review
Solution Build
Using the latest features and best practices, our Professional Services team will implement defined Use Cases within your Genesys Cloud solution
Solution Review
Together we will demo your configured Genesys Cloud solution to ensure a clear understanding of overall feature functionality and user experience
Acceptance Testing Prep
The Genesys Implementation team will help you document your Acceptance criteria and test cases tied to desired outcomes
Week 3: Acceptance Testing and Training
Acceptance Testing
The Genesys Implementation team will support you throughout the Acceptance testing process to ensure successful completion and sign-off on your production-ready Genesys Cloud solution
Administrator Training
Your project team will lead train-the-trainer sessions for your Administrators, Supervisors, and end-users to demonstrate their new Genesys Cloud experience and showcase key feature sets and functionality
Week 4: Production Readiness and Rollout
Production Readiness
Our Professional Services team will walkthrough a defined Production Readiness checklist to ensure your team is ready to roll-out your new Genesys Cloud solution
Go-Live Support
The Genesys Implementation team will support and monitor your team and customers as they experience the full value of your new Genesys Cloud solution
Weeks 5-8: Post Go-Live Support
Daily Check-ins
The Genesys Post Go-Live Support team will perform daily, business-hours check-ins with your desired contact to support your Genesys Cloud solution and assist with configuration questions
Post Go-Live Support Contacts
With Genesys Post Go-Live Support contacts, you have the ability to raise issues and questions that are non-critical in nature directly to your Professional Services support lead
