Reactivate a secondary status
You can reactivate a secondary status when you are ready for agents to use it again.
Note: You can have up to 30 active secondary statuses for each primary status. Deactivated statuses are not included in this number.
- Click Admin.
- Under Account Settings, click Organization Settings.
- Click Menu > Account > Organization.
- Click Status Management.
- Click Show to unhide the deactivated statuses.
- Next to the status that you want to reactivate, click the reactivate button.
- Click Save.
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