Access your voicemail
Note: To use your selected phone to access your voicemail, use the Genesys Cloud dialpad or your phone’s touchpad to dial *86. If one is available, you can also press your phone’s voicemail button. For more information, see About the telephone user interface.
- Click Inbox .
- Click Voicemails . When applicable, Genesys Cloud displays the following information for voicemails:
- Phone number
- Genesys Cloud user name
- External contact
Note: By default, your Genesys Cloud voicemail uses automated messages. For more information about how to customize your voicemail experience, see About voicemail.
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