Genesys Cloud Product Support phone numbers

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Genesys Cloud Product Support phone numbers can be used by designated contacts to report system outages 24x7 and get assistance. To become a designated contact, customers must first review their responsibilities, then request a My Support account to get credentials within 48 hours. Before contacting support, customers should have required information ready and check status.mypurecloud.com for system status. Support is available 24x7 at the phone numbers provided.

PrerequisitesClick to expand

Notes:

Before you contact Genesys Cloud Product Support for assistance, See Before you contact Genesys Cloud Product Support for details on the information you must have before opening a ticket.
Report system outages 24×7 using the numbers linked below.
See status.mypurecloud.com for Genesys Cloud’s operational, system availability, and incident information.

Product Support phone numbers

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Genesys Cloud Product Support phone numbers